Why do Denovo products have longer estimated burn/melt times?

Soy wax is much softer than its paraffin counterparts which ensures longer enjoyment of your candle and less money spent.


How can I avoid tunneling with my candle?

Candles have a memory that is dependent upon how much of the candles surface liquefies when it is burned. We recommend always burning a candle until at least a 1/4 inch melt pool has formed (typically around an hour), by doing this you will ensure an even-burning candle and avoid issues caused by tunneling.


Do Denovo Candles burn cleaner than others?

Our candles are made from 100 percent soy wax and are dye free which significantly reduces soot and blackening of candles jars when burned properly. A few tips to assist in avoiding soot you should always keep the candle's wick trimmed according to the warning label and always extinguish the candle before putting the lid on.


How can I get the most burn time out of my Denovo Candle?

To get the most life out of your candle we recommend burning in a draft-free area and always keeping wicks trimmed to ¼”. Also never burn more than four hours at a time. Once a candle's melt pool has reached its maximum depth (around a 1/2 inch deep) the candle can be extinguished and it will continue to scent the room until it the wax completely solidifies again.


Do Denovo Candles contain lead or zinc?

No, our wicks are made of one hundred percent cotton. 


Why does Soy make a difference?

Paraffin and soy-blend waxes commonly contain toxins, carcinogens, and pollutants that result in dirtier candle containers (soot), shorter burn times and more money. By using 100 percent soy wax we can ensure our customers enjoy a longer and cleaner burning candle that looks great even after burning.


Do you take suggestions for new fragrances?

Of course, our fragrance line has been built based off customer requests and we want to keep it this way! Our customers input will always be the dominate force in deciding what fragrances we offer. 


When will I receive my order?

Our goal is to ship your order within 48 business hours of order placement but this can vary based on cure times for particular scents. Most orders are shipped via USPS priority mail. Once your order ships you should be provided with a tracking number in the confirmation email. If you ever have a question about your order please contact us and we will be happy to assist you.


Have a question we haven't covered?

Please contact us directly and we will get back with you as soon as possible.